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You must return the items within 14 days of receiving your order for a credit or exchange. Please contact us for further return enquiries.
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*We do not accept returns or exchanges on any sale or promotional items (including coupon promotions). We will do our best to reserve new sizes/styles if they are available. Please contact us to discuss about your return. Please fill in the return form on the back of your invoice/receipt slip and send it back to us with the item(s) (in their original condition). Please collect your order within 3 days, if orders not collected within 5 days, the orders will be cancelled and refunded. Need someone else to pick up your order? Ensure they have the original order confirmation or TAX invoice and present their photo ID for collection at the store.Please bring your proof of purchase, a photo ID and follow the COVID-19 restrictions in your state.Contactless Click and collect is available in selected stores. Please check the store specific details below for collection instructions and store opening hours.Please only go to the store once you’ve received this message. An email will be sent when your order is ready for collection.Click and collect price starts from $5.Please wait for this email before coming into store to collect. We will email you to let you know as soon as your order is ready. Place your order online and pick-up instore. A lot of times, it’s just sitting at the post office waiting for collection.Īny other questions please email us at Our office hours are 9am to 5pm EST Monday- Friday, call us on 03 9417 4933
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If you don’t receive your items within 5 business days of ordering, please email with your full name and order number and we’ll track it down for you. If you do need something urgently, please give us a call and we’ll make sure it’s top priority! Please note that the order value thresholds for shipping costs apply to the total value of an order after any discount codes have been applied. Please note that there may be delays to shipping during busy periods and holidays.Īll other international orders placed via the AU website incur a flat shipping cost of $25. Įxpected delivery time for orders to New Zealand is 2-5 business days depending on location. Please use the Australia Post Postage Calculator to see what network you are in and when you can expect your parcel. We use Australia Post Express which usually is next business day delivery within the express post network (Australian capital cities & major metro areas). *Expect some shipping delays due to the current COVID situation*įree shipping option at checkout for all orders $60+ in Australia.Īll orders placed before 2pm AEST each business day will be packed and sent the same day.